NRC Health is a leading U.S. patient experience solutions provider, helping healthcare organizations enhance care quality and strengthen patient relationships.
These challenges made it difficult for the organization to scale data operations and meet the growing demands of healthcare providers
How It Was
On-prem data center constraints
Obsolete technology stack
Slow and fragmented data storage
Complex resource provisioning
Growing compliance Risks
The Solution
GreenM built an end-to-end cloud analytics platform on AWS, designed for speed, scalability, and security.
Business users get reports without delays, enabling fast, informed decisions
Teams can explore data independently, reducing reliance on IT teams
A multi-account AWS setup supports seamless growth in users and data
HIPAA-aligned controls, encryption, and role-based access keep sensitive patient data protected
The new platform has become a robust foundation for NRC Health’s products and growth
How It Is
Modern BI and analytics layer
Self-service SaaS portal
Scalable cloud architecture
Enterprise-grade security
Outcomes
NRC Health gained a modern, secure, and future-ready analytics foundation.
50M+ Patient Surveys Processed
Built for high-volume data
Up to 10,000 Self-Service Users
Nationwide operations at scale
>8 Months Time-to-Market
3-phase modernization for rapid time to value
HIPAA-Ready Infrastructure
AWS setup with governance, isolation, and recovery
Cost Savings
Lower costs through serverless and managed services
No Idle Periods
Reduced time spent waiting for resources provision
Delivery
By combining technical excellence with a focus on business outcomes, GreenM ensured the transition was smooth, efficient, and built for long-term value
Phase 1
From data heavy pipelines...
Built data pipelines for ingesting and storing data in a data warehouse
Prepared datasets and analytics workflows
Migrated existing solutions to AWS and implemented a modern BI stack
Phase 2
...to instant reporting...
Refactored critical services into managed AWS services
Implemented a scalable Data Lake pipeline
Built a serverless subscriptions module
Migrated the user-facing BI portal to AWS serverless
Phase 3
...in cloud platform
Re-architected the system into a multi-account AWS setup
Automated deployment across platform components
Modernized analytics delivery through a serverless BI portal
Improved data delivery for Tableau dashboards
Strengthened infrastructure security with:
role-based and location-based permissions
HIPAA and PHI security controls
Security by Design
End-to-end HIPAA compliance
Encryption for sensitive data
Role-based and location-based access controls
AWS managed services to minimize operational risks
Strict PHI protection measures at the infrastructure and application levels
AI-Powered Agent That Improves Care Teams Efficiency
The Intelligent Policy & Document Assistant that provides instant access to accurate, up-to-date policies, SOPs, and operational documents.
Unified Data Platform For Private Clinics
A single data layer that connects clinical and operational data to eliminate manual reconciliation, replace spreadsheets, and provide real-time reporting.
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